Privacy Policy

1. Information We Collect

Prolific Home Solutions LLC ("we," "us," or "our") collects information you provide directly to us when you fill out a form, call us, or otherwise contact us. This may include:

Information You Provide

• Contact information: Your name, phone number, email address, and mailing address.
• Property information: The address, condition, and details of the property you are inquiring about.
• Situation details: Information about your circumstances that you voluntarily share (e.g., foreclosure status, timeline, motivation for selling).
• Communication records: Records of any correspondence between you and us, including phone calls, texts, and emails.

Information Collected Automatically

• Device and usage data: When you visit our website, we may automatically collect information such as your IP address, browser type, operating system, referring URLs, and pages viewed.
• Cookies: We use cookies and similar tracking technologies as described in Section 4.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To evaluate your property and prepare a cash offer
• To contact you regarding your inquiry and follow up on any offer made
• To communicate with you about the status of a transaction
• To respond to your questions, comments, or requests
• To send you information about our services if you have opted in to receive such communications
• To improve our website and services
• To comply with applicable legal obligations
• To protect the rights, property, and safety of Prolific Home Solutions, our customers, and others

We will never use your information to send unsolicited marketing messages if you have not opted in, and we will always honor opt-out requests promptly.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. Period.

We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., CRM software providers, title companies involved in a transaction you have agreed to). These providers are contractually required to protect your information.
• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights or the safety of any person.
• Business transactions: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• With your consent: We may share your information with third parties if you have explicitly consented to such sharing.

4. Cookies & Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze website traffic. We may use the following types of cookies:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing cookies: Used to track visitors across websites to display relevant advertising (e.g., Facebook Pixel, Google Ads).

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to the use of cookies as described in this policy.

5. Data Security

We take reasonable measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. These measures include using secure servers, encryption for data transmission where applicable, and limiting access to your personal information to authorized personnel only.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-out: You may opt out of marketing communications at any time by replying STOP to any text message, clicking unsubscribe in any email, or contacting us directly.
• Data portability: You may request a copy of your information in a structured, machine-readable format where technically feasible.

To exercise any of these rights, please contact us at [email protected] or call (206) 702-1852. We will respond to your request within 30 days.

7. TCPA & SMS Communications

By submitting your phone number through our website or contact forms, you expressly consent to receive calls and/or SMS text messages from Prolific Home Solutions LLC, including calls or messages made using an automatic telephone dialing system or pre-recorded voice, regarding your property inquiry and our services.

You are not required to provide this consent as a condition of any purchase. Message and data rates may apply. Message frequency varies.

To Opt Out

You may opt out of SMS communications at any time by replying STOP to any message we send. You may opt out of phone calls by telling us verbally during a call or by contacting us in writing. After opting out, you may receive one final confirmation message.

For help, reply HELP to any SMS message or contact us at [email protected].

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete such information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: Prolific Home Solutions LLC
• Owner: Hardy
• Phone: (206) 702-1852
• Email: [email protected]
• Service Area: Snohomish, Skagit & Island County, Washington State